Legal
Privacy Policy
effective date · last updated
This Privacy Policy explains what information Exponential Network (the company that operates MailFlow) collects, how it is used, and the choices available to you. By using MailFlow you agree to the practices in this policy.
Information we collect
- Account information — your name, company name, email address, phone number and password when you create an account.
- Business details — such as your business address and sender information, which we use for verification and compliance.
- Messaging data — the contacts, groups, templates, message content and delivery reports you import or generate using the platform.
- Usage information — how you use the platform, including pages visited and features used, to improve the service.
- Technical data — IP address, browser type and device information for security and troubleshooting.
How we use your information
- To provide, operate and maintain MailFlow.
- To send the campaigns and messages you create on your behalf.
- To verify your business and comply with anti-fraud and messaging regulations.
- To provide customer support and respond to your enquiries.
- To improve our product, fix issues and ensure platform security.
- To communicate with you about your account, billing and service updates.
How we share information
- We engage delivery partners (SMS, WhatsApp and email providers) to route messages to your recipients.
- We do not sell your personal data.
- We disclose information where required by law or to protect the rights and safety of our users and the public.
Data retention & security
- We keep your data only as long as needed to provide the service and to meet legal requirements.
- We use industry standard safeguards, including encryption in transit and at rest, to protect your information.
- You can delete your imported contacts and content at any time from your account.
Your choices
- You may update or correct your account information at any time in settings.
- You can request deletion of your account and personal data by contacting us.
- Marketing emails we send include an unsubscribe option.
Questions about this policy or your data? Contact us at support@all2520.com.